Privacy Policy

Ajay’s Good Food Pvt. Ltd. (“Ajay’s,” “Company,” “we,” “us,” or “our”) respects the privacy of its franchise partners and authorised users.

The Ajay’s Franchisee Indent App (“App”) is intended for authorised Ajay’s franchisees and their approved representatives to create, submit and manage product indents. By accessing or using the App, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

1.1 Account Information

To provide access to the App, we may collect and process:

• Franchisee or authorised user name
• Registered mobile number
• Email address
• User ID or account identifier
• Login and authentication information
• User role and access permissions

Passwords and authentication credentials are handled using appropriate security controls and are not intended to be stored in readable form.

1.2 Business and Outlet Information

We may collect information related to the franchise business or outlet, including:

• Franchise or business name
• Outlet name and outlet code
• Franchise code
• Business address
• Registered contact details
• Distribution centre or warehouse mapping
• Company or franchise-related identifiers
• Authorised users associated with the outlet

1.3 Indent and Transaction Information

When an authorised user creates or submits an indent, we may process:

• Products or materials selected
• Requested quantities
• Indent number or reference number
• Submission date and time
• Outlet and distribution centre details
• Indent status and processing history
• Approval, rejection or fulfilment information
• Remarks or instructions entered by the user

This information is required to process, track and maintain records of franchisee indents.

1.4 Technical and Security Information

Where required for the operation, security and troubleshooting of the App, our systems may process limited technical information such as:

• Device type and operating system
• App version
• Internet Protocol address
• Login date and time
• Error and diagnostic logs
• Security and audit logs

2. How We Use Information

We may use the collected information to:

• Verify and authenticate authorised franchisees and users
• Create and manage user accounts
• Allow users to prepare and submit indents
• Process and communicate indent requests
• Map indents to the correct outlet, warehouse or distribution centre
• Display indent status and transaction history
• Integrate indent information with internal ERP, inventory, procurement and distribution systems
• Communicate important operational updates
• Provide technical and user support
• Detect and prevent unauthorised access, misuse or fraudulent activity
• Maintain business, operational and audit records
• Improve the reliability, security and functionality of the App
• Comply with contractual, regulatory and legal obligations

3. How We Share Information

We may share information collected through the App only when necessary for legitimate business and operational purposes.

3.1 Ajay’s Authorised Personnel

Information may be accessible to authorised employees and departments, including procurement, supply chain, warehouse, distribution, finance, accounts, operations, franchise support and information technology teams.

3.2 Warehouses and Distribution Centres

Indent details may be shared with the relevant warehouse or distribution centre to process, prepare, dispatch and fulfil requested products or materials.

3.3 Service Providers

We may engage authorised service providers for:

• Application hosting
• Database management
• Cloud infrastructure
• Authentication
• Notifications and communication
• Application maintenance
• Technical support
• Security monitoring

These providers may process information only to deliver services on our behalf and are expected to protect the information appropriately.

3.4 Legal and Regulatory Requirements

We may disclose information when reasonably necessary to:

• Comply with applicable laws, regulations or legal processes
• Respond to lawful requests from government or regulatory authorities
• Protect the rights, property or safety of Ajay’s, its franchisees, employees or users
• Investigate fraud, security incidents or misuse of the App
• Enforce contractual rights and Company policies

3.5 Business Reorganisation

Information may be transferred as part of a merger, acquisition, restructuring, sale of assets or similar business transaction, subject to applicable confidentiality and data-protection requirements.

4. Sale of Personal Information

Ajay’s does not sell or rent franchisee account information or business information collected through the App to advertisers, data brokers or other third parties.

5. Data Security

We use reasonable administrative, organisational and technical measures designed to protect information against:

• Unauthorised access
• Accidental loss
• Misuse
• Alteration
• Unauthorised disclosure
• Destruction

These measures may include authentication controls, role-based access, restricted database access, secure network communication, logging, monitoring and regular system maintenance.

No electronic transmission or storage system can be guaranteed to be completely secure. Users are responsible for keeping their login credentials confidential and must immediately report suspected unauthorised access.

6. Data Retention

We retain account and business information only for as long as reasonably necessary to:

• Provide and administer access to the App
• Maintain the franchise relationship
• Process and manage indents
• Maintain operational, accounting and audit records
• Resolve disputes and support requests
• Prevent fraud or misuse
• Comply with contractual and legal obligations

Indent and transaction records may be retained after an account is closed when they form part of the Company’s business, accounting, inventory, audit, security or compliance records.

7. Account Closure and Data Deletion

An authorised franchisee user may request closure of their App account and deletion of eligible personal information by emailing care@ajays.co.in.

The request should include:

• Registered user name
• Registered mobile number or email address
• Franchise or outlet name
• Outlet or franchise code
• Reason for the request, where applicable

We may verify the identity and authority of the person submitting the request before processing it.

After verification, we will close or remove the user’s App access and delete eligible personal information within a reasonable period.

Certain information may continue to be retained where required for:

• Accounting and audit records
• Indent and inventory transaction history
• Fraud prevention and security
• Contractual obligations
• Ongoing disputes or investigations
• Compliance with applicable laws

Account deactivation or deletion will not automatically cancel or terminate any separate franchise agreement, commercial arrangement, outstanding payment, indent or obligation with Ajay’s.

8. User Responsibilities

Users must:

• Provide accurate and current account and business information
• Protect their login credentials
• Avoid sharing their account with unauthorised persons
• Use the App only for authorised business purposes
• Notify Ajay’s immediately about suspected unauthorised access
• Ensure that information entered into the App is lawful and accurate

9. Permissions and Device Access

The App will request only those device permissions that are reasonably required for its features.

Where a future feature requires access to additional information or device functionality, the App will request the relevant permission and provide an appropriate explanation where required.

Users may manage App permissions through their device settings. Disabling a required permission may prevent certain App features from functioning correctly.

10. Third-Party Services

The App may rely on third-party infrastructure or service providers to support hosting, authentication, notifications, communications, security or application maintenance.

These providers may have their own privacy and security practices. Ajay’s selects service providers according to operational requirements and expects them to process information only for authorised purposes.

11. Children’s Privacy

The App is a business application intended exclusively for authorised franchisees and business users. It is not directed towards children, and we do not knowingly collect personal information from children through the App.

12. International Processing

Where service providers or technology infrastructure process information outside the user’s state or country, we will take reasonable steps to ensure that the information receives appropriate protection in accordance with applicable requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Changes to the App
• New operational processes
• Changes in data-handling practices
• Security improvements
• Changes in legal or regulatory requirements

The revised Privacy Policy will be published with an updated “Last Updated” date. Where required, we may provide additional notice through the App or another appropriate communication channel.

14. Contact Us